Pages Menu

FAQ


(Q) What is Mobile Money Guyana (MMG)?

(Q) What is MMG Wallet?

(Q) How can I access MMG Services?

(Q) What documents do I need to register/ sign-up for the service?

(Q) Where can I register? Is there a registration fee? 

(Q) Can I use any mobile phone?

(Q) Can I use my existing phone number to register for MMG services?

(Q) How do I know my registration is complete?

(Q) What is my PIN?

(Q) How secure is my MMG Wallet?

(Q) Can I change my PIN at any time?

(Q) What happens if I forget my PIN?

(Q) How do I deposit into my Mobile Wallet and what is the minimum?

(Q) What happens if my phone is lost or stolen?

(Q) What happens when I get a new mobile phone with the same phone number?

(Q) What happens when I change my mobile number?

(Q) What services can I access using MMG?

(Q) How can I get help with the steps involved in doing various transactions?

(Q) Can I use my MMG Wallet to pay someone else’s bill? 

(Q) Are MMG Services available to both GT&T and off-network (Other) customers?

(Q) Can non-registered users receive money from registered MMG users?

(Q) What if I accidentally send money to the wrong number?

(Q) Can I transfer money from my bank account to my MMG Wallet and vice versa?

(Q) Is it possible to make a payment which exceeds the amount available in my MMG Wallet?

(Q) How will I know that my transactions have been successful? Will I get a receipt?

(Q) If a transaction fails can I do it again?

(Q) Are there any fees attached to using MMG services?

(Q) What are the advantages of using MMG?

(Q) How can I unsubscribe from the MMG services?


(Q) What is Mobile Money Guyana (MMG)?

MMG is a subsidiary of GT&T and is Guyana’s first mobile financial services (MFS) provider. MFS is cash management service available on the mobile phone, which enables users to conduct various transactions such as pay bills, buy credit (GT&T), send and receive money in a simple, fast and convenient way.

(Q) What is MMG Wallet?

MMG Wallet is the same as Mobile Account or Mobile Wallet or Electronic Wallet. Once you register with MMG, your phone number will be associated with a MMG Wallet. You can hold funds in your MMG wallet and use the funds to pay bills, buy credit, send money, etc.

(Q) How can I access MMG Services?

You have to register your GT&T mobile phone with MMG before you can use MMG services. Once you are registered, you simply dial *123# to access MMG services.

(Q) What documents do I need to register/ sign-up for the service?

You are required to have a GT&T SIM, valid photo ID and recent proof of address.

(Q) Where can I register? Is there a registration fee? 

Register by visiting a GT&T office or MMG Agent, with the relevant documents.  Registration is absolutely FREE!

(Q) Can I use any mobile phone?

Yes, any mobile phone carrying GT&T service can be used.  There is no special handset required to use this service. There is no need to have GPRS or Internet access.

(Q) Can I use my existing phone number to register for MMG services?

Yes, you can use your existing GT&T Mobile number providing that the number is registered in yourname.  This would also be known as your MMG Wallet number.

(Q) How do I know my registration is complete?

Within 24 hours you will receive confirmation of your MMG registration.  You will receive a SMS with a temporary PIN number which you will be required to change. Once the PIN is changed, you will be able to use MMG services. DO NOT DISCLOSE YOUR PIN TO ANYONE. Simply make a deposit into your MMG Wallet and you can start doing transactions.

(Q) What is my PIN?

Your PIN is your 4-digit Personal Identification Number (Password). You will be given a temporary PIN by MMG upon registering which you will be required to change. Only you will know your PIN and have access to your account. Not even GT&T or MMG staff will know your PIN.

(Q) How secure is my MMG Wallet?

Each MMG Wallet has its own unique PIN which is known only by you, the customer. For any MMG transaction to be completed, this PIN is required.

(Q)Can I change my PIN at any time?

Yes, you can change your PIN anytime from your mobile handset.

(Q) What happens if I forget my PIN?

A PIN change can be done. You just have to visit any of our GT&T Offices with a valid form of ID, or call our Customer Care Office for assistance. You will be taken through a verification process after which your PIN can be changed.

(Q) How do I deposit into my Mobile Wallet and what is the minimum?

Deposits can be done through any of our registered MMG Agents or GT&T offices. The minimum deposit is $500.

(Q) What happens if my phone is lost or stolen?

Your money is secure! The money in your MMG wallet is protected by your personalized PIN so the finder of your phone will not be able to access it unless he/she knowsyour PIN.
You should also call our customer care representative to have your MMG Wallettemporarily suspended. No one will be able to access your account. You should make a report as soon as your phone is lost.
Afterwards, you can visit any of our GT&T offices to have your SIM re- issued and to re-activate yourMMG wallet.

(Q) What happens when I get a new mobile phone with the same phone number?

Your Mobile Wallet will not be affected. It will remain connected to your number.

(Q) What happens when I change my mobile number?

You will need to request a transfer of your MMG Wallet to your new number. To transfer your MMG Wallet, please contact Customer Care on 0664 or visit any of our GT&T branches.

(Q) What services can I access using MMG?

There are several services to benefit from using MMG. You can: 1) Buy Credit 2) Pay Bills (GT&T, GPL & IPED), 3) Send & Receive Money. You can also deposit and withdraw to / from your MMG Wallet. There are more exciting services coming soon…

(Q) How can I get help with the steps involved in doing various transactions?

The process is designed to be simple and easy. You are provided with step by step instructions on your phone after you dial *123#, and press Send. You can also access the ‘How To’ section (click here) or contact Customer Care.

(Q) Can I use my MMG Wallet to pay someone else’s bill? 

Yes. Just enter their bill account number when you are prompted in the process.

(Q) Are MMG Services available to both GT&T and off-network (Other) customers?

Yes. However, GT&T customers once registered with MMG can access ALL services, while off-network customers can only receive funds and cash-out at the Agents. To benefit from the full range of services offered, you will need a GT&T SIM.

(Q) Can non-registered users receive money from registered MMG users?

Yes. MMG-registered customers can send money to non-registered customers as well.
Once you receive your confirmation SMS message, visit any of our Agents/Venders to Cash-out. Registration with MMG will be required for GT&T customers.

(Q) What if I accidentally send money to the wrong number?

You can still reclaim your funds provided it has not yet been withdrawn. Simply call Customer Care and request a reversal. Customer Care will investigate your request and will process the request as soon as they have established the validity of the request.

(Q) Can I transfer money from my bank account to my MMG Wallet and vice versa?

Not at this time. But in near future such a facility will be available and MMG customers will be informed.

(Q) Is it possible to make a payment which exceeds the amount available in my MMG Wallet?

No, you can perform transactions only with the amount available in your MMG wallet. There is no Credit or Overdraft facility.

(Q) How will I know that my transactions have been successful? Will I get a receipt?

For every transaction completed, you will receive a SMS notification indicating whether the transaction was successful or (in some cases) incomplete. A reference number(TXN ID)will also be provided in the SMS at the end of every successful transaction. This SMS with TXN details serves as your receipt.

(Q) If a transaction fails can I do it again?

Yes you can. We advise you read the error SMS message carefully before repeating transaction. It is also recommended that you either do a Check Balance or Select Mini-statement to confirm whether the transaction was completed.

 (Q) Are there any fees attached to using MMG services?

Registration, deposits and buying GT&T credit are FREE; for other services a small fee is attached. Click here for our fees.

(Q) What are the advantages of using MMG?

  • Very competitive pricing.
  • Safer than your wallet or hand-bag. You don’t lose your money when you lose your phone!
  • Unlike a bank account there is NO minimum account balances.
  • Unlike Mobile Banking you do not need to have a Smart Phone to carry out transactions; any mobile phone will do.
  • MMG Services are available all day, everyday!
  • There are no monthly or yearly “service fees”.
  • Utility payments can be made in less than 24 hours. GPL Pre-Paid payments are processed IMMEDIATELY (24 /7)
  • Transfer money to anyone in Guyana in seconds.
  • It eliminates the burden of carrying around large sums of cash.
  • Our ever increasing number of Agents provides a broad network of convenient locations.

(Q) How can I unsubscribe from the MMG services?

To unsubscribe, visit an MMG Agent or GT&T Office to withdraw any remaining funds in your MMG wallet. Customer Care can then be contacted to have the service closed.